FAQ
🌟 Product Questions
1. What is Parker’s Pak, and how does it work?
Parker’s Pak is a specially designed backpack/vest that helps people stay active and comfortable during treatment. It holds medical devices and tubing, allowing people to move freely, play, and feel like themselves.
2. What ages is Parker’s Pak designed for?
Parker’s Pak is designed with young children in mind—typically ages 2 to 10—but can be used by anyone needing a portable way to carry treatment devices.
3. Is the backpack compatible with all infusion pumps and medical devices?
Parker’s Pak is a supportive accessory designed to assist with carrying medical infusion pumps and medication bags. It has not been evaluated or approved by the U.S. Food and Drug Administration (FDA) and is not classified as a medical device.
Parker’s Pak is not designed for use with any specific model or brand and therefore may not be compatible with all infusion pumps, medications, bags, or other medical equipment. Users should consult their healthcare provider or medical team before using Parker’s Pak to ensure it is appropriate for their particular setup and needs.
Please note that Parker’s Pak is not responsible for any damage, malfunction, or breakage of items carried inside the pack. By using this product, users acknowledge and accept full responsibility for its proper use and any associated risks.
4. How do I clean or care for my Parker’s Pak?
We recommend Machine wash cold; tumble dry low or hang dry; do not iron; Recommend washing inside a mesh laundry bag to prevent tangling
5. What materials are used in the backpack — is it safe for kids?
Yes! Parker’s Pak is made with durable, non-toxic materials that meet child-safety standards, designed to withstand daily adventures while keeping kids safe and comfortable.
Shell: 92% Polyester and 8% Spandex
Lining: 100" Polyester
🚚 Ordering & Shipping
6. How long does shipping take?
Orders are processed within 3–5 business days, with standard shipping usually taking 5–7 business days depending on your location.
7. Do you ship internationally?
Currently, we ship within the U.S., but we’re working hard to expand internationally soon! Please reach out to Us
and we will see what we can do for you. If you would like to become a vendor in another country we are always looking to expand our impact!
8. How can I track my order?
Once your order ships, you’ll receive an email with tracking details so you can follow your Parker’s Pak every step of the way.
9. What if my package arrives damaged or missing items?
We’re here to help! Contact us right away with your order number and a photo, and we’ll make it right.
💸 Returns & Refunds
10. What is your return policy?
We offer a 30-day return policy on unused items. Customers cover return shipping, and we’ll issue a full refund once the product is received.
11. How do I request a replacement or refund?
Simply reach out to us with your order details. We’ll guide you through the quick and easy process.
12. What should I do if my Parker’s Pak breaks during normal use?
If your pack breaks for any reason, contact us with proof of purchase, and we’ll send a replacement—no stress, no hassle.
❤️ Mission & Support
13. Why was Parker’s Pak created?
Parker’s Pak was inspired by our founder’s son, Parker, who was diagnosed with leukemia at the age of 1.5. It was built to make treatment life easier for kids and families while keeping childhood joy alive.
14. How does Parker’s Pak help families going through treatment?
It offers comfort, safety, and freedom—helping people move, play, and feel confident while reducing stress for parents managing daily treatments.
15. How can I support your mission or partner with Parker’s Pak?
We’d love that! You can support us by sharing our story, donating, or exploring partnership opportunities. Every connection helps more families.
16. Who can I contact for additional help or special requests?
Our team is always here for you. Email us directly, and we’ll respond as soon as possible with care and understanding.